SULLY AYUH
SERVICE PROVIDER AGREEMENT & TERMS AND CONDITIONS
Effective Date: September 13, 2026 Version: 1.0
This Agreement governs your registration and participation as a service provider on the Sully Ayuh platform.
By checking the acknowledgment boxes and selecting “I Agree & Continue,” you confirm that you have read, understood, and voluntarily accepted these terms.
1. SULLY AYUH PLATFORM
Sully Ayuh is an online platform that connects customers with independent service providers for home, personal, wellness, repair, maintenance, cleaning, technical, and other available services.
Sully may provide:
- customer referrals;
- booking and scheduling;
- marketing;
- customer communication;
- payment collection;
- payment processing;
- customer support; and
- other platform-related services.
Unless otherwise expressly stated, the actual service booked by the customer is performed by the Service Provider.
2. INDEPENDENT SERVICE PROVIDER
You participate in Sully Ayuh as an independent service provider and not as an employee of Sully.
You understand that:
- you may accept or decline booking offers;
- no minimum number of bookings is guaranteed;
- no minimum income is guaranteed;
- you may provide services to your own customers or other businesses/platforms;
- you are responsible for your own skills, tools, transportation, equipment, and required qualifications unless otherwise agreed for a specific booking; and
- you generally determine the appropriate professional means and methods for completing an accepted service.
Sully may establish reasonable rules concerning customer safety, booking procedures, customer communication, payment handling, platform security, fraud prevention, and service-quality standards.
Nothing in this Agreement prevents Philippine law from determining the actual legal relationship between Sully and the Service Provider based on how the parties actually operate.
3. ACCEPTING BOOKINGS
Booking opportunities may contain information such as:
- type of service;
- customer location;
- schedule;
- customer requirements;
- Service Provider payment; and
- other relevant booking details.
You are free to decline a booking before accepting it.
Once you voluntarily accept a booking, you agree to make reasonable efforts to complete it professionally and on schedule.
If an emergency or legitimate reason prevents you from completing an accepted booking, you must notify Sully as soon as reasonably possible.
Repeated unjustified cancellations, no-shows, fraud, or serious misconduct may result in restriction or removal from the Platform.
4. PAYMENT AND SULLY PLATFORM FEE
For each booking, Sully may collect payment from the customer and facilitate payment to the Service Provider.
The booking record may separately identify:
Customer Payment The total amount collected from the customer.
Service Provider Amount The amount attributable to the service performed by the Service Provider.
Sully Platform Fee The amount retained by Sully for booking facilitation, customer acquisition, marketing, technology, administration, payment processing, customer support, and other Platform services.
Example:
Customer pays: ₱1,500 Service Provider Amount: ₱1,000 Sully Platform Fee: ₱500
Where Sully collects the entire customer payment, the Service Provider authorizes Sully to deduct the applicable Platform Fee and any deductions required by law before remitting the Service Provider Amount.
Actual amounts will depend on the specific booking.
Payment Arrangements May Change
Sully may change the method, timing, structure, or process used to calculate or release Service Provider payments for future bookings, including payout schedules, payment channels, Platform Fees, commissions, fixed rates, percentage-based arrangements, incentives, bonuses, deductions permitted by law, or other payment arrangements.
Any material change affecting the Service Provider's compensation for future bookings will be communicated before the Service Provider accepts the affected booking or before the change otherwise takes effect.
Changes will not retroactively reduce payment already earned for a completed booking unless required by law or agreed by the Service Provider.
5. TAXES
The Service Provider is responsible for complying with Philippine tax laws applicable to income earned from services performed through Sully.
If Sully is legally required to withhold tax from payments made to the Service Provider, Sully may deduct the required amount and remit it to the appropriate government agency.
The Service Provider agrees to provide truthful tax information, including a TIN or other documents when legally required.
Nothing in this Agreement is intended to evade or improperly reduce any tax required by Philippine law.
6. CUSTOMER PAYMENTS AND ADDITIONAL WORK
You must not secretly charge a customer additional amounts for the original booked service.
If a customer requests additional work that was not part of the original booking, any additional charge should first be disclosed and agreed upon according to Sully's applicable procedures.
You must not intentionally move an active Sully booking outside the Platform solely to avoid Sully's applicable Platform Fee.
7. SERVICE STANDARDS
When completing a Sully booking, you agree to:
- act professionally and respectfully;
- perform only work you are qualified to perform;
- follow reasonable safety practices;
- protect the customer's property;
- respect customer privacy;
- accurately represent your qualifications;
- avoid fraud, theft, harassment, violence, intimidation, or unlawful conduct;
- not attend a booking while impaired by illegal drugs or alcohol;
- promptly report serious accidents, injuries, property damage, or customer disputes to Sully; and
- comply with applicable Philippine laws.
Where a particular service legally requires a professional license, permit, certification, or qualification, you must possess the appropriate authorization before performing that service.
8. PROPERTY DAMAGE, LOSS, AND MISCONDUCT
You are expected to exercise reasonable professional care while performing services.
You may be held responsible, to the extent allowed by law, for loss or damage resulting from your:
- negligence;
- intentional misconduct;
- theft;
- fraud;
- unauthorized acts; or
- failure to exercise reasonable care.
A customer allegation alone does not automatically establish liability.
Sully may review photographs, messages, booking records, statements, payment records, and other relevant evidence before determining an appropriate Platform response.
Nothing in this section removes any right or liability provided by Philippine law.
9. CUSTOMER COMPLAINTS AND REFUNDS
Sully may investigate legitimate customer complaints.
If evidence reasonably establishes that a refund resulted directly from your:
- failure to perform an accepted service;
- serious misconduct;
- material breach of the booking;
- fraudulent conduct; or
- negligent performance,
Sully may make an appropriate adjustment to unpaid amounts attributable to that booking, where permitted by law.
You will be given a reasonable opportunity to explain your side when circumstances permit.
10. CUSTOMER INFORMATION AND DATA PRIVACY
You may receive personal customer information necessary to complete a booking, including names, contact information, addresses, and service details.
You agree to use customer information only for legitimate booking purposes.
You must not:
- sell customer information;
- publicly disclose customer addresses or contact details;
- use customer data for harassment;
- send unauthorized marketing;
- share customer information with unauthorized persons; or
- retain customer information for improper purposes.
You must also keep your Sully account and login credentials secure.
Sully may process your personal information for registration, identity verification, bookings, payments, customer safety, compliance, dispute handling, and legitimate Platform operations in accordance with applicable Philippine privacy laws and Sully's Privacy Notice.
11. ACCOUNT AND PLATFORM ACCESS
Your Sully account is personal to you and must not be transferred or shared with another person without authorization.
Sully may temporarily restrict or permanently remove Platform access for serious reasons, including:
- fraud;
- theft;
- falsified identity or qualifications;
- violence or threats;
- harassment;
- serious customer safety concerns;
- misuse of customer information;
- repeated unjustified no-shows;
- illegal activity; or
- serious or repeated violation of these Terms.
Where reasonably possible, Sully will allow you to provide your explanation before a final decision is made.
12. NON-EXCLUSIVITY
You are free to:
- provide services independently;
- maintain your own customers;
- work with other businesses;
- use competing platforms; and
- engage in other lawful work.
Sully does not require you to work exclusively through the Platform.
However, confidential information obtained through Sully must not be misused.
13. NO AUTHORITY TO REPRESENT SULLY
Unless Sully has expressly authorized you in writing, you may not:
- enter into contracts in Sully's name;
- borrow money in Sully's name;
- make promises or guarantees on behalf of Sully;
- claim to be an officer or employee of Sully; or
- create financial obligations for Sully.
You may truthfully state that you accept service bookings through the Sully Ayuh platform.
14. TERMINATION
You may stop using the Platform at any time, subject to any accepted bookings and outstanding obligations.
Sully may suspend or terminate your Platform access for legitimate safety, legal, fraud-prevention, operational, or serious policy reasons.
Termination does not remove obligations arising before termination, including:
- unpaid Service Provider Amounts;
- valid refunds or disputes;
- taxes;
- confidentiality obligations;
- customer privacy obligations; and
- liability for prior misconduct.
15. CHANGES TO THESE TERMS
Sully may update these Terms when reasonably necessary for legal, safety, tax, operational, payment, or Platform reasons.
If a material change affects your rights, obligations, compensation, Platform Fees, payment timing, or payment arrangements, Sully will provide notice through the application or another reasonable electronic method.
Where a material change affects compensation, Platform Fees, payment timing, or other significant rights or obligations, Sully will provide reasonable notice and may require the Service Provider to electronically accept the updated Agreement before receiving or accepting future bookings.
16. GOVERNING LAW
This Agreement is governed by the laws of the Republic of the Philippines.
The parties should first make reasonable efforts to resolve disputes amicably.
If a dispute cannot be resolved, either party may pursue remedies before the appropriate barangay, government agency, tribunal, or court having jurisdiction.
Nothing in these Terms removes rights that cannot legally be waived.
